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Support Portal or Forum in Magento 1.9?

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  • Support Portal or Forum in Magento 1.9?

    Is it better to have a support portal in Magento website or should I create a forum in my website.
    I am using Magento 1.9.
    Currently I have 7 premium themes that i have developed and also added lots of 3rd party themes. Currently I provide support via email only.
    Is it better to have a forum?


  • #2
    I would recommend to integrate a full-pledged forum to your Magento website. You can create forum using multiple Magento extensions like the one by FME.
    https://www.fmeaddons.com/magento/ad...extension.html
    This extension is completely responsive having tons of features like:

    Create topics/discussion
    Manage user accounts
    Admin moderation
    Supports signatures
    Multi-store
    Free lifetime upgrades

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